Unimatter Privacy Policy

Please be advised that our Privacy Policy was updated on 2 January 2024. We have conducted a comprehensive revision of the policy. As of the date of this update, our Privacy Policy provides comprehensive details regarding the management of personal information disclosed by users of our smart products and services.

We kindly request that you take a moment to familiarise yourself with our privacy practices. Should you have any queries, please do not hesitate to contact us.

We are committed to protecting your privacy. This Privacy Policy outlines how Shenzhen Unimatter Smart IoT Co., Ltd. (Hereinafter referred to as "Unimatter" or "we") collects, uses, discloses, processes, and protects all information provided by users of our smart products and services. If we request certain information to verify your identity while using our smart products and services, we will use this information solely in strict compliance with this Privacy Policy and our User Terms and Conditions.

In this Privacy Policy, "Personal Information" refers to information that identifies a specific individual either on its own or when combined with other information that Unimatter can access. This may include your name, address, phone number, and email address.

By using our smart products and services, you confirm that you have read, understood, and accepted all the terms stated in this Privacy Policy, including any changes we may make at any time. We are committed to protecting the privacy, confidentiality and security of your personal information in accordance with all applicable laws, including data protection regulations in your jurisdiction.

Our objective is to provide our users with the best possible experience. Should you have any queries regarding the data processing practices set out in this Privacy Policy, please do not hesitate to contact our Data Protection Officer at unimatter@uni-matter.com, who will be happy to assist you. We are pleased to be able to respond directly to your enquiries.

What information is collected and how is it used?

Categories of Information Collected

In order to provide you with our services, we will require you to provide certain personal information necessary for the delivery of our services. Please note that if you do not provide this personal information, we may be unable to offer you our products or services.

The following types of information are collected (whether or not they are classified as personal information):

 Device-related information includes: Information related to the hardware, performance, and status of your device, including the system version, manufacturer details, model name, device and motherboard identification numbers, CPU usage, and heartbeat signals.

 Network Information: Information such as WiFi SSID, RSSI, IP address, etc.

 Information designated for your use: We may collect and use information such as Google account details.

Bluetooth permission usage instructions

In order to provide "device connection" and "data transmission" services, we need to obtain and use your device's Bluetooth permission. This permission will allow us to:

 Search and connect nearby Bluetooth devices;

 Data exchange and communication through Bluetooth;

 Provide relevant functions based on Bluetooth technology.

We promise to only obtain Bluetooth access with your explicit authorization and strictly limit the scope of its use to ensure the security of your personal information. We will not collect your personal information through Bluetooth permission or use it for purposes unrelated to this service without your consent.

You can turn off Bluetooth permissions at any time in the device settings, but this may affect the normal use of [Device Connection, Data Transfer].

Use of Personal Information

The collection of personal information is carried out for the purpose of providing our services and products to you, while ensuring compliance with all applicable laws. By accepting this Privacy Policy, you consent to our processing of personal information for the purposes set out herein and to the disclosure of your personal information to our affiliates (including those involved in communications, social media, technology, and cloud services) and third-party service providers (as defined below).

We may use your personal information for the following purposes:

 Communication: To communicate with you regarding your device, services, or any general enquiries (such as updates, customer support, information about our activities, and notifications).

 The analysis and development of new products and services. To analyse and develop statistical information related to the use of our products and services with a view to improving them.

Please find below further details on how we use your information (which may include personal information).

 We may use device-related information to calculate the number of activated and online devices, analyse the distribution of firmware versions to assess the operational status of specific devices, and ensure that access to your device is authorised and secure.

 Network Information: We may use network information to analyse the network status of your device in order to assist with any usage issues that may arise. Additionally, we may use IP information to conduct a rough statistical analysis of the geographic distribution of online devices, but this will not disclose any other information, such as your precise geographic location.

 Google Account Information: Google account information may be used to verify the devices associated with the account, thereby ensuring that each access to the device is authorised.

Who We Share Your Information With？

We do not sell any personal information to third parties.

We may occasionally share your personal information with third parties (as defined below) in order to provide the products or services you have requested.

In certain circumstances, we may share your information with third-party service providers and affiliates listed in this section. In all cases described in this section, you can be assured that we will only share your personal information with your authorisation. Please be advised that when sharing your personal information with third-party service providers, we will ensure that their practices and obligations are governed by contractual agreements and that we comply with all applicable local data protection laws.

Information Sharing with Our Group and Third-Party Service Providers

To ensure the smooth operation of our business and provide you with the full functionality of our products and services, we may periodically share your personal information with other Unimatter affiliates (involved in communications, social media, technology, or cloud services) or with our third-party service providers (including our mailing partners, delivery service providers, telecommunications companies, data centres, data storage facilities, customer service providers, advertising and marketing service providers, and Unimatter's agents). Third-party service providers may process your personal information on behalf of Unimatter or for one or more of the purposes mentioned above.Should you wish to opt out of sharing this information, please contact us at unimatter@uni-matter.com.

Sharing Information with Others

In accordance with applicable legislation, Unimatter may disclose your personal information without further consent if required. This includes, but is not limited to, the following:

In accordance with legal requirements, Unimatter may be obliged to disclose your personal information. We reserve the right to disclose your personal information when legally required to do so.

In the event that consent is not provided, Unimatter may still be required to share certain information. We may share aggregated, anonymous information and statistical data with third parties (such as advertisers on our website) for business purposes. This includes the sharing of general usage trends of our services, such as the number of customers in specific demographics who purchase certain products or engage in specific transactions.

To clarify, Unimatter will only collect, use, or disclose your personal information without your consent within the limits explicitly permitted by local data protection laws. Such disclosures may be made to protect our rights, ensure the safety of you and others, or comply with governmental requests to assist in investigating illegal activities.

Security Measures

Unimatter's Security Measures

To prevent unauthorised access, disclosure, or other similar risks, we implement a range of reasonable physical, electronic, and managerial measures to protect the information we collect when you use our smart products and services. We will take all reasonable measures to safeguard your personal information.

As an illustration, when accessing your Google account, you have the option to utilise our two-step verification process, which provides an additional layer of security. When you send or receive information from Unimatter devices to our servers, we ensure that it is encrypted using Secure Sockets Layer (SSL) and other algorithms.

Your personal information is stored on secure servers and protected within controlled facilities. We categorise your data according to its level of importance and sensitivity, thereby ensuring the highest level of security for your personal information. Furthermore, we have implemented dedicated access control measures for cloud-based data storage. In summary, we regularly review our information collection, storage, and processing practices (including physical security measures) to prevent any unauthorised access and use.

We will take all reasonable steps to protect your personal information. Please note that internet usage is not always secure, and therefore we cannot guarantee the security or integrity of any personal information transmitted via the internet.

What You Can Do?

 To ensure the protection of your personal information, refrain from disclosing your login password or account details to any third parties unless they are officially authorised by you. When accessing our smart products and services via your Google account on a computer other than your own or a public internet terminal, please remember to log out at the end of your session.

 Unimatter cannot be held liable for any security breaches resulting from your failure to maintain the confidentiality of your personal information, which could lead to unauthorised access by third parties. In the event of any unauthorised use of your account by other internet users or any other security breach, you are required to notify us immediately.

 Your cooperation is essential to enable us to maintain the confidentiality of your personal information.

Retention Policy

We will retain personal information for as long as it is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law. We will cease to retain personal information or remove any means by which it can be associated with a specific individual when it is reasonably inferred that retaining the information no longer serves the purpose of its collection. This includes situations where personal information is no longer needed to resolve legal disputes, apply our agreements, or achieve our business objectives.

Access to Other Features on Your Device

Our applications may access certain features on your device, such as enabling email access to contacts, SMS storage, Wi-Fi network status, and other functionalities, in order to provide the best possible user experience. This information is used to guarantee optimal functionality of the applications on your device and to facilitate interaction with them. Should you wish to revoke this access at any time, you may do so by either disabling the application at the device level or by contacting us at unimatter@uni-matter.com.

You have control over your information.

Control Settings

Unimatter acknowledges that individuals have varying concerns regarding privacy rights. In light of the aforementioned concerns, Unimatter offers a range of options to limit the collection, use, disclosure, or processing of your personal information, as well as to control your privacy settings.

The following examples illustrate the various ways in which you can exercise control over your personal data:

 You may accept or decline the proposed privacy rights at the time the window is displayed.

 Withdrawal of Consent: Should a user choose to withdraw their consent, all cloud and local data will be deleted and the device will be restored to reset mode.

If you have previously consented to our use of your personal information for the purposes mentioned above, you may change your decision at any time by contacting us in writing or by sending an email to unimatter@uni-matter.com.

You have the right to access, update, correct, or erase your personal information.

 You are entitled to request access to and correction of any personal information we hold about you. Please be aware that we require identity verification before we can process your request to update your personal information. Once we have all the information we require to process your request, we will respond within the timeframe stipulated by applicable data protection laws.

 Please note that a fee may be applied for the following services: These services are typically provided free of charge, but we reserve the right to charge a reasonable fee for data access requests.

 To request access or correction, please contact us at: Should you wish to request access to the personal information we hold about you, or if you believe that any information we hold about you is incorrect or incomplete, or if you believe that the information we hold is inappropriate or excessive, please contact us as soon as possible. You may do so by sending a letter or an email to unimatter@uni-matter.com.

 Google Account Information: For further details regarding your personal information stored on your Google account, you can access and modify this information via https://www.google.com or by logging into your account through your device.

Withdrawal of Consent

 You may withdraw your consent for the collection, use, and disclosure of your personal information that we hold or control by submitting a request. This can be done by withdrawing your consent to the privacy and data protection agreements in the general settings. We will process your request in a timely manner and, in accordance with your instructions, will cease to collect, use, and disclose your personal information from that point onwards.

 Please be aware that withdrawing your consent may have legal implications. Please note that depending on the scope of your withdrawal, you may no longer be eligible to enjoy certain smart products and services.

In the event that personal information is to be transferred outside of your jurisdiction, the following procedures must be followed.

In the event that we require the transfer of personal information outside of your jurisdiction, whether to our affiliates (involving communication, social media, technology, and cloud services) or to third-party service providers, we will ensure that this is done in compliance with all applicable laws. In particular, we implement suitable safeguards to guarantee that all such transfers comply with the requirements of applicable local data protection legislation.

Other Minors

It is our policy to require parents to monitor their children's use of our products and services. However, our policy does not require the collection of personal information from minors or the sending of any promotional materials to this group.

Unimatter will not seek or attempt to obtain any personal information from minors. Should parents or guardians have reason to believe that a minor has submitted personal information to Unimatter without their prior consent, we kindly request that they contact us to ensure that such personal information is deleted and to guarantee that the minor unsubscribes from any applicable Unimatter services.

Precedence

In the event of a discrepancy between the user agreement and this privacy policy, the user agreement shall prevail.

Applicable Law

This Privacy Policy is subject to the laws of the People's Republic of China. We do not represent or warrant that this Privacy Policy complies with the privacy laws of all jurisdictions. Accordingly, you should not interpret this Privacy Policy in accordance with the laws of any other jurisdiction.

Dispute Resolution

This agreement is signed in Longgang District, Shenzhen City, Guangdong Province, People's Republic of China. In the event of any dispute arising from this service, both the user and Unimatter agree that it shall be resolved through negotiation. In the event that negotiations are unsuccessful, either party may initiate legal proceedings in the court with lawful jurisdiction at the place of signing of this agreement.

Updates to the Privacy Policy

Our Privacy Policy will be subject to regular review, and any updates will be made in line with changes to our information practices. Should we implement substantial amendments to this Privacy Policy, we shall duly inform you via email to the address associated with your account, by posting on all Unimatter websites, or through notifications on mobile devices. This will enable you to gain an understanding of the information we collect and how we use it. Please note that any changes to this Privacy Policy will take effect on the date specified in the notification or on the website. We therefore recommend that you review this page periodically to stay informed about our privacy practices. Your continued use of our products, websites, mobile devices, and other services will be deemed as acceptance of the updated Privacy Policy. If we intend to collect additional personal information or use or disclose your personal information for new purposes, we will seek your consent again.

Do I Have to Agree to Any Third-Party Terms and Conditions?

Please note that our Privacy Policy does not apply to products and services provided by third parties. Please note that our definition of smart products and services may include third-party products and services, as well as links to third-party websites. Please note that when you use these products or services, they may also collect your information. We therefore strongly recommend that you take the time to read the privacy policies of these third parties, just as you would read our policy. We cannot be held responsible for how third parties use the personal information they collect from you, nor can we control their use. Please be aware that our Privacy Policy does not apply to other websites linked through our services.

If you have any comments or questions about this Privacy Policy, or if you have any concerns regarding Unimatter’s collection, use, or disclosure of your personal information, please contact our Data Protection Officer at the following address and reference “Privacy Policy”:

Shenzhen Unimatter Smart IoT Co., Ltd.

1106, Building E, Xinghe World,

Minle Community, Minzhi Street,

Longhua District, Shenzhen City,

Guangdong Province, China

Email: unimatter@uni-matter.com

Thank you for taking the time to understand our Privacy Policy!